Privacy Policy for Virtual Knights

Last Updated: November 2024

Welcome to VirtualKnights.com.au. Your privacy is important to us, and we are committed to protecting it. This Privacy Policy outlines how Virtual Knights (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information in connection with our global digital services.

1. Information We Collect

We collect various types of information, including:

• Personal Information: Names, email addresses, phone numbers, payment information, and any details provided through forms, email inquiries, or during service provision.
• Usage Information: IP addresses, browser types, device information, and browsing patterns collected through cookies and similar technologies.
• Transactional Information: Payment details and records of services purchased.
• Marketing and Communication Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information for purposes such as:

• Providing and managing our services.
• Processing payments and managing billing.
• Enhancing and personalizing user experience.
• Communicating updates, offers, and service-related information.
• Improving our website and services through data analytics.
• Complying with legal requirements.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your browsing experience, deliver personalized content, and gather analytical information. You may modify your browser settings to disable cookies, though this may affect site functionality.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information in the following situations:

• With Service Providers: We engage trusted third-party companies for payment processing, marketing, and IT services. They are required to protect your data in accordance with our Privacy Policy.
• Legal Requirements: We may disclose your information if required by law, in response to a court order, or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred, and you will be notified of any changes.

5. Data Security

We take appropriate security measures to protect your information from unauthorized access, loss, or alteration. This includes encryption, access controls, and regular security audits. However, please note that no method of transmission over the internet is 100% secure.

6. International Data Transfers

Given our global client base, your information may be transferred to and stored in data centers located outside of your country of residence. We ensure that international transfers comply with applicable privacy laws and have suitable safeguards in place.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request access to the information we hold about you.
• Correction: Request corrections to your personal information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Objection: Object to the processing of your personal data.
• Portability: Request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us at privacy@virtualknights.com.au.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information on our privacy practices.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@virtualknights.com.au